Shipping & Returns
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🇬🇧 UK
SHIPPING
FREE shipping on "unframed" and "framed" UK orders over £50
Produced and shipped in the UK
We offer 5 different types of products for UK customers:
1. Unframed Prints
2. Framed Print
4. Print + Hanger - EXCLUDED from free shipping offer
5. Custom Framed Art - EXCLUDED from free shipping offer
Your order will ship from the UK
Please add products to your basket/cart for an accurate shipping cost
Estimated Delivery Times
Un-framed prints | 3-7 business days
Framed prints | 3-10 business days
Framed Canvas | 7-15 business days
Print + Poster Holder | 3-7 business days
Custom Framed | 7-15 business days
RETURNS
Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.
CANCELLATIONS
Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.
GIFTING
All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.
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🇺🇸 USA
SHIPPING
FREE shipping on "unframed" US orders over £50 (circa $61 / $62)
Produced and shipped in the USA
We offer 3 different types of products for US customers:
1. Unframed Prints
2. Framed Print - EXCLUDED from free shipping offer
3. Poster Hanger with Print - EXCLUDED from free shipping offer
Your order will ship from the USA
Please add products to your basket/cart for an accurate shipping cost.
If you add products to your cart, which are NOT shipped to your country (as listed above), you will not be able to checkout until they are removed. For example, framed canvas is only available to UK customers.
Estimated Delivery Times
Un-framed prints | 3-7 business days
Framed prints | 3-10 business days
Poster Hanger + Print | 3-7 business days
RETURNS
Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.
CANCELLATIONS
Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.
GIFTING
All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.
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🇪🇺 Europe (Not Ireland)
SHIPPING
FREE shipping on "unframed" and "framed" EU orders over £100
Produced and shipped in the EU
We offer 3 different types of products for EU customers (not including Ireland):
1. Unframed Prints
2. Framed Print
3. Print + Hanger - EXCLUDED from free shipping offer
Your order will ship from the EU
Please add products to your basket/cart for an accurate shipping cost.
If you add products to your cart, which are NOT shipped to your country (as listed above), you will not be able to checkout until they are removed. For example, framed canvas is only available to UK customers.
Estimated Delivery Times
Un-framed prints | 3-7 business days
Framed prints | 3-10 business days
Print + Poster Holder | 3-7 business days
RETURNS
Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.
CANCELLATIONS
Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.
GIFTING
All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.
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🇮🇪 Ireland
SHIPPING
We offer 1 type of product for Ireland based customers:
1. Unframed Prints
Your order will ship from the Netherlands, in the EU
You will not incur import charges
Please add products to your basket/cart for an accurate shipping cost.
If you add products to your cart, which are NOT shipped to your country (as listed above), you will not be able to checkout until they are removed. For example, framed canvas is only available to UK customers.
Estimated Delivery Times
Un-framed prints | 3-7 business days
RETURNS
Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.
CANCELLATIONS
Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.
GIFTING
All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.
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🇦🇺 Australia
SHIPPING
We offer 2 different types of products for AUS customers:
Produced and shipped in Australia (Victoria)
1. Unframed Prints
2. Framed Print
Your order will ship from Australia
Please add products to your basket/cart for an accurate shipping cost.
If you add products to your cart, which are NOT shipped to your country (as listed above), you will not be able to checkout until they are removed. For example, framed canvas is only available to UK customers.
Estimated Delivery Times
Un-framed prints | 3-7 business days
Framed prints | 3-10 business days
RETURNS
Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.
CANCELLATIONS
Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.
GIFTING
All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.
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REST OF WORLD
SHIPPING
WE DO NOT RECOMMEND CHOOSING UNTRACKED SHIPPING OPTIONS - if you choose untracked, your order may take over 1 month to arrive. It is also more likely to be lost or damaged.We offer 3 different types of products for customers who reside outside of the UK, USA, EU and Australia:
1. Unframed Prints
2. Print + Hanger
3. Framed Print
We are connected with printing labs in the UK, USA, EU and Australia. It is most likely that your order will ship from the UK, but if you need to be sure, please contact us BEFORE ordering so we can check for you.
IMPORT CHARGES the customer is responsible for finding out what import charges they may incur. We do not offer returns or refunds in the event that you do not collect or pay your charges. If your order is returned due to non-payment, you will need to pay postage charges for it to be returned to you.
Please add products to your basket/cart for an accurate shipping cost (this does not display import charges)
If you add products to your cart, which are NOT shipped to your country (as listed above), you will not be able to checkout until they are removed. For example, framed canvas is only available to UK customers.
Estimated Delivery Times
Un-framed prints | 7-21 business days
Framed prints | 10-21 business days
Print + Poster Holder | 7-21business days
RETURNS
Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.
CANCELLATIONS
Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.
GIFTING
All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.
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Returns & Cancellations
RETURNS
Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.
CANCELLATIONS
Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.
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My order arrived damaged
Damaged Orders
For orders that have been damaged in transit, please reply to your original order email and include the following information:
- images of the damage to print/frame
- images of the packaging (damaged or undamaged)
- image of the address label
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I've made an error on my order
Unfortunately, once you have placed your order, we cannot make any changes to it. Your order is produced within 10-30 minutes of you placing it and, due to all items being made to order, all sales are final. Please reply to your original order email, if you have any urgent concerns and we will do our best to help.
If URGENT, please call Rachael on; +44 7843018645