Coronavirus Update

Current processing delays are:

(NOT including postal delays)

UK

Unframed prints - 2 day delay

Framed - 2 day delay

US

Unframed prints - No delay

Framed - 4 day delay

EU

No delay 

Australia

No delay 

Rest of World

1- 3 days delay (location dependent) 

The above does not include delays caused by postal services. This situation is changing daily, so please allow an extra week before emailing for an update on your order. 

We are operating as fast as we can, with printing suppliers taking on new staff to help cope with demand. All of our production facilities have had deep clean procedures in place since the start of the outbreak. With printing labs in the UK, USA, EU and Australia, we are able to produce and ship your order locally to you and avoiding air travel.

Your continued custom means the world to small businesses like mine, especially in such uncertain and unprecedented times like these. Thank you so much!


Cancellations

Due to orders being automatically processed immediately after placing your order - we cannot cancel or amend an order once it has been placed. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or any auto-fill settings on your device input an old shipping address or a non-complete address. 

Returns

Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please do get in touch to discuss.

Shipping

Frames are only available to customers in the UK, EU, USA and Australia. Please do not order framed items if you do not reside in one of these regions.

Un-framed prints - are available worldwide.

We have printing and framing labs in the UK, EU, USA and Australia. Your order will be produced and shipped from the closest facility.

All orders are shipped without any branding or invoices included. We are not able to add special notes for gift items, nor gift wrap.

**See below for a table of countries and delivery services

Estimated Delivery Times

Un-framed prints | 5-7 business days* (Available worldwide)

Framed prints | 7-10 business days* (Frames only available in UK | EU | USA | Australia)

Can I speed up my order?

Unfortunately, we can only offer the standard shipping times above.

*public holidays and adverse weather conditions can cause delays beyond our control

Shipping costs

For an accurate delivery cost, please add your items to the cart and proceed to check out. 

Packaging

Un-framed prints | wrapped in protective paper and then shipped in a robust postal tube. Please be careful when unpacking prints - we cannot be held responsible for any damage created by yourselves whilst unpacking - this includes dents and dirty marks.

Framed prints | wrapped in a protective sleeve with individual guards added to each corner. Each print is then shipped in a heavy-duty cardboard box. We use a perspex glazing to minimise breakages in transit.

Shipping providers

We use local postal services and couriers for all deliveries. If you have specific requirements, please get in touch prior to placing your order.

 Country Framed Unframed

United Kingdom

DPD / UPS / DHL

Royal Mail - Untracked

United States

UPS / USPS

USPS First or Priority - Tracked

Australia Australia Post Australia Post
Brazil NO Local Post
Canada NO FedEx International
EU Various Couriers PostNL, then local post
UAE / Gibraltar / Isle of Man / Monaco / Norway / Switzerland / NZ / Mexico / Turkey Various Couriers International courier, then local Post