Need help?
Frequently Asked Questions
General
Yes we do, please scroll down to "Shipping" and select your home country to read full details
Shipping times vary per product type and per country, please scroll down to "Shipping" and select your home country to read full details
You can contact us through our contact page, or the live chat button in the bottom right corner of the website. Both options connect you directly with Rachael, the founder.
PLEASE CHECK YOUR JUNK MAIL for responses, thank you
Shipping
Free Shipping on orders over £30
We offer 3 different types of products for UK customers:
1. Unframed Prints - arrive with you within 5-7 business days on standard or express shipping options, NOT BUDGET
PLEASE NOTE - "Overnight" will still take circa 5 days to arrive, so we do not recommend choosing this shipping option
2. Framed Print - arrive with you within 5-10 business days on standard or express shipping options, NOT BUDGET
PLEASE NOTE - "Overnight" will still take circa 5 days to arrive, so we do not recommend choosing this shipping option
3. Custom Framed Art - 10 business days
Custom framed products are ANY FRAME that IS NOT the plain natural wood, white or black standard framing. Custom frames include all coloured / hand painted frames, wood effects, gold or embellished frames.
If you require further clarification, please get in touch via the chat button in the bottom righthand corner of the website. You will be instantly connected directly to Rachael, the owner and founder.
Your order will ship from the UK
Please add products to your basket/cart for an accurate shipping cost
RETURNS
View returns policy HERE
CANCELLATIONS
Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.
GIFTING
All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.
🇺🇸 US Shipping & Delivery
Free Shipping on orders over $40 USD.
We offer three types of products for US customers:
- Unframed Prints
Printed and shipped in the USA, no import charges.
Delivery: 5–7 business days (Standard or Express). Budget shipping can take up to 30 days.
Note: “Overnight” may take ~5 days; not recommended.
- Standard Framed Prints (plain natural, white or black)
Free shipping – printed, framed, and shipped in the USA, no import charges.
Delivery: 7–10 business days (Standard or Express). Budget shipping can take up to 30 days.
Standard framing options: plain natural wood, white, or black. - Custom Framed Art (gold, painted, ornate etc)
Made to order in the UK.
Delivery: ~15 business days.
$80 DDP shipping (duties and taxes included).
Returns & Refunds
View returns policy HERE
Cancellations
Products are automatically printed to order within 30 minutes of payment.
- If you notice an error, reply to your order email immediately.
- Once printing begins, we cannot cancel, amend, or change shipping addresses.
- We are not responsible for incorrect auto-filled addresses from PayPal, Shopify Pay, or your device settings.
Gifting
- All orders ship without branding or invoices, so recipients will not see pricing.
- Special notes or gift wrapping are not available.
We offer 1 type of product for Canadian customers:
1. Unframed Prints - arrive with you within 5-10 business days
Please add products to your basket/cart for an accurate shipping cost
Budget - Please do not select this shipping option. If you choose this shipping option, your order will be printed in the UK, will be un-trackable, will take up to 1 month to arrive and you will also be charged import charges
Standard - your order will be printed and shipped in Canada. Arrives within 7-10 business days
Express - your order will be printed and shipped in Canada. Arrives within 5-10 business days
Overnight Shipping: Please do not choose this shipping option, we do not ship orders overnight as they need time to be printed and packed first. Please choose Express shipping if you need a more reliable, faster service than Standard.
RETURNS
View returns policy HERE
CANCELLATIONS
Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.
GIFTING
All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.
🇪🇺 EU Shipping & Delivery
Free Shipping on orders over £30.
We offer three types of products for EU customers:
- Unframed Prints
Printed and shipped in the EU, no import charges.
Delivery: 5–7 business days (Standard or Express). Budget shipping can take up to 30 days.
Note: “Overnight” may take ~5 days; not recommended. - Standard Framed Prints (plain natural, white or black)
Free shipping – printed, framed, and shipped in the EU, no import charges.
Delivery: 7–10 business days (Standard or Express). Budget shipping can take up to 30 days.
Standard framing options: plain natural wood, white, or black. - Custom Framed Art (gold, painted, ornate etc)
Due to new EU cross-border packaging and EPR regulations, we are currently unable to ship our UK-made custom frames to EU destinations. However, all unframed art prints and standard frames remain fully available, as these are fulfilled and dispatched directly within the EU from the Netherlands.
Returns & Refunds
View returns policy HERE
Cancellations
Products are automatically printed to order within 30 minutes of payment.
- If you notice an error, reply to your order email immediately.
- Once printing begins, we cannot cancel, amend, or change shipping addresses.
- We are not responsible for incorrect auto-filled addresses from PayPal, Shopify Pay, or your device settings.
Gifting
- All orders ship without branding or invoices, so recipients will not see pricing.
- Special notes or gift wrapping are not available.
🇮🇪 Ireland Shipping & Delivery
Free Shipping on orders over 35 EURO.
We offer three types of products for EU customers:
- Unframed Prints
Printed and shipped in the EU, no import charges.
Delivery: 5–7 business days (Standard or Express). Budget shipping can take up to 30 days.
Note: “Overnight” may take ~5 days; not recommended.
- Standard Framed Prints (plain natural, white or black)
Free shipping – printed, framed, and shipped in the EU, no import charges.
Delivery: 7–10 business days (Standard or Express). Budget shipping can take up to 30 days.
Standard framing options: plain natural wood, white, or black. - Custom Framed Art (gold, painted, ornate etc)
Due to new EU cross-border packaging and EPR regulations, we are currently unable to ship our UK-made custom frames to EU destinations. However, all unframed art prints and standard frames remain fully available, as these are fulfilled and dispatched directly within the EU from the Netherlands.
Returns & Refunds
View returns policy HERE
Cancellations
Products are automatically printed to order within 30 minutes of payment.
- If you notice an error, reply to your order email immediately.
- Once printing begins, we cannot cancel, amend, or change shipping addresses.
- We are not responsible for incorrect auto-filled addresses from PayPal, Shopify Pay, or your device settings.
Gifting
- All orders ship without branding or invoices, so recipients will not see pricing.
- Special notes or gift wrapping are not available.
🇦🇺 Australia Shipping & Delivery
Free Shipping on orders over $60 AUD.
We offer three types of products for Australian customers:
- Unframed Prints
Printed and shipped in Australia, no import charges.
Delivery: 5–7 business days (Standard or Express). Budget shipping can take up to 30 days.
Note: “Overnight” may take ~5 days; not recommended.
- Standard Framed Prints (plain natural, white or black)
Free shipping – printed, framed, and shipped in the Australia, no import charges.
Delivery: 7–10 business days (Standard or Express). Budget shipping can take up to 30 days.
Standard framing options: plain natural wood, white, or black. - Custom Framed Art (gold, painted, ornate etc)
Made to order in the UK.
Delivery: ~15 business days.
$60 shipping (duties and taxes NOT included).
Returns & Refunds
View returns policy HERE
Cancellations
Products are automatically printed to order within 30 minutes of payment.
- If you notice an error, reply to your order email immediately.
- Once printing begins, we cannot cancel, amend, or change shipping addresses.
- We are not responsible for incorrect auto-filled addresses from PayPal, Shopify Pay, or your device settings.
Gifting
- All orders ship without branding or invoices, so recipients will not see pricing.
- Special notes or gift wrapping are not available.
UNTRACKED / BUDGET SHIPPING OPTIONS - if you choose untracked or budget, on occasion, some orders may take over 1 month to arrive.
We offer 2 types of product for customers who reside outside of the UK, USA, EU and Australia:
1. Unframed Prints
2. Standard Framed Prints
We are connected with printing labs in the UK, USA, EU and Australia. It is most likely that your order will ship from the UK, but if you need to be sure, please contact us BEFORE ordering so we can check for you.
IMPORT CHARGES the customer is responsible for finding out what import charges they may incur. We do not offer returns or refunds in the event that you do not collect or pay your charges. If your order is returned due to non-payment, you will need to pay postage charges for it to be returned to you.
Please add products to your basket/cart for an accurate shipping cost (this does not display import charges)
Shipping Options:
Budget = untracked (not recommended)
Standard = tracked
Express = tracked
Overnight = tracked (will not arrive next day!)
Estimated Delivery Times
Unframed prints | 7-21 business days on standard or express shipping options, NOT BUDGET
PLEASE DO NOT select the "Overnight" shipping option - your order will still take over a week to arrive with you.
RETURNS
View returns policy HERE
CANCELLATIONS
Products are immediately automatically printed to order by our manufacturer once you complete payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. We cannot cancel an order at any time. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.
GIFTING
All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.
Order Issues
Unframed Art & Standard Frames: Not eligible for returns
Vintage Style Frames: Eligible for return within 14 days of delivery (see instructions below). Please note that bespoke or custom-made pieces—where specific frame, mount, and size combinations have been made to your exact specifications—are non-refundable.
Important:
Returns are not free and are the sole responsibility of the customer. Please read this policy in full before purchasing or returning items. If a returned item arrives back at our UK studio damaged in transit, no refund will be issued (£0), and you will need to claim compensation directly from the courier service you used.
All orders must be returned to our UK Studio.
1. ORDER CANCELLATIONS & IMMEDIATE PRODUCTION
To ensure lightning-fast global shipping times and prevent import taxes for international buyers, our order fulfilment pipeline is highly automated.
- No Cancellations or Amendments: Once your order has been placed, it goes directly into production and cannot be cancelled, amended, or stopped.
- Next Steps: If you wish to cancel an order after placing it, the item will go through production, ship out to you, and you will need to follow our standard return process below to send it back to our UK studio for a refund.
Why can’t I cancel my order?
Unlike traditional retailers who store pre-made inventory on shelves, artwork at Pretty in Print Art is printed, prepared, and packaged fresh for you the moment your order is placed. Because our printing and framing workshop receives your order specifications automatically within minutes, raw materials (fine art paper, glass, and timber mouldings) are instantly allocated and cut. Once this physical production process begins, the order cannot be halted or erased from the production queue.
2. HOW TO INITIATE A RETURN
Please do not ship items back to us without receiving formal authorisation first, as unrecorded packages cannot be tracked or processed.
Please understand prior to requesting a return:
- Returns are the sole responsibility of the customer, are not free, and must be returned to our UK studio.
- It is the customer's responsibility to return items in a pristine, sellable condition. Failure to do so will result in ZERO refund being given.
- If your return is damaged in transit, you will need to claim compensation directly from the courier you used.
Return Steps:
- Navigate to the customer account login page on our website and sign in (you do not need a password, just the email address used to place your order).
- Locate the specific order number and click Request Return or Withdraw from Contract.
- Select the eligible items you wish to return and submit the request.
- Our team will manually review your request within 24 to 48 business hours. Once authorised, you will receive an email containing our secure United Kingdom studio return address and specific shipping instructions.
3. GLOBAL RETURN POLICY OVERVIEW (14-DAY WINDOW)
We want you to love your art. If you change your mind or are not completely satisfied with your purchase, we accept return requests for standard catalogue items within 14 days from the date of delivery.
To be eligible for a return, your item must be completely unused, unaltered, and in the exact same pristine condition that you received it.
Key Global Requirements:
- Customer-Funded Shipping: All return shipping costs are entirely the responsibility of the customer. Pre-paid return labels are not provided by Pretty in Print Art under any circumstances.
- Mandatory Tracking: Your return must be sent via a reputable carrier using a fully tracked and signed-for international service. You must provide the carrier name and tracking number to us as soon as the package is dispatched. Failure to do so will result in a delayed refund.
- Transit Insurance: We strongly recommend insuring your return shipment for the full retail value paid so that you are covered for compensation should it be damaged by the courier in transit.
4. FRAGILE GOODS WARNING AND TRANSIT RISK
Because our products (especially our framed art collections) contain delicate components, specialised glass glazing, and delicate wooden frame mouldings, they are highly susceptible to damage if handled incorrectly during transit.
You legally remain entirely responsible for the condition and safety of the artwork until it physically arrives and clears inspection at our United Kingdom studio. Items must be securely packed in their original, protective packaging (add extra protection if needed).
Returned Package Inspection Criteria:
- Arrives in pristine, resalable condition (in original packaging): Your full product refund or store credit will be approved.
- Arrives damaged, bent, torn, or with shattered glass: A refund is strictly denied and your return amount will be set to zero (£0). In this scenario, you will need to file a compensation claim directly with your chosen courier service.
5. LARGE ORDERS, BUSINESS PURCHASES, AND PHOTOSHOOTS
We strictly monitor return patterns to protect our small, independent production studio. Please note that our return policies are designed for standard, domestic retail consumers.
- Photoshoots and Prop Usage: Under distance selling regulations, items returned for a change of mind must be in pristine, resalable condition. If items have been temporarily used as props for commercial, editorial, or social media photoshoots, this goes beyond a reasonable inspection of goods. If items arrive back at our studio showing signs of handling, staging, or use, we reserve the right to deduct up to 100% of the refund value due to diminished value.
- Business-to-Business (B2B) Purchases: Statutory 14-day cancellation and return rights apply exclusively to individual consumers. If an order is placed on behalf of a limited company, interior design agency, photography studio, or corporate entity, the purchase is final and is not eligible for a change-of-mind return.
- Bulk Order Restocking Fee: To protect our workshop team from the intensive material costs of building multi-item orders, any domestic consumer order consisting of 5 or more framed items will be subject to a strict 20% restocking fee if returned. This fee will be deducted directly from your final store credit or refund amount. All other standard return shipping and tracking rules apply.
6. SPECIAL NOTICE FOR EUROPEAN UNION CUSTOMERS (EU ONLY)
In accordance with EU Directive 2023/2673 and distance selling laws, buyers residing within the European Union have a statutory 14-day right of withdrawal (cooling-off period) on standard catalogue purchases.
- Cash Refunds: Approved EU returns will be fully refunded directly to the original payment method used at checkout (Credit Card, Debit Card, or PayPal) rather than store credit.
- Bespoke and Custom Exemptions: Per Article 16(c) of the EU Consumer Rights Directive, our 100% custom-personalised products (where a customer dictates a completely unique product, e.g. ordering an empty frame or dictating which piece of art to frame) are strictly exempt from the right of withdrawal once production has commenced.
- Withholding Funds: Per EU regulation, we reserve the right to withhold your refund payment until we have physically received, opened, and structurally inspected the returned items, or until you have supplied definitive legal proof of tracked delivery to our correct UK studio address.
7. E-GIFT CARDS POLICY
Digital e-gift cards purchased directly from our store carry a 14-day cancellation window from the date of purchase, subject to the following strict conditions:
- The digital balance must remain completely unused and at 100% face value. The moment a gift card is redeemed, either in full or in part, it legally becomes entirely non-refundable.
Refund requests can only be initiated by the original purchaser, and funds will strictly be returned to the original payment card used at checkout. Gift card recipients cannot redeem or exchange gift balances for cash.
Unfortunately, once you have placed your order, we cannot make any changes to it. Your order is produced within 10-30 minutes of you placing it and, due to all items being made to order, all sales are final. Please reply to your original order email, if you have any urgent concerns and we will do our best to help.
If URGENT, please call Rachael on; +44 7843018645
For orders that have been damaged in transit, please reply to your original order email (please check junk mail) and include the following information:
1. images of the damage to print/frame
2. images of the packaging (damaged or undamaged)
3. image of the address label
Once we have received the above, we will be in touch to arrange a replacement