Dinosaur Art - Dilophosaurus

FREE SHIPPING:

UK spend £30+

USA spend $40+

EU spend £30+

Australia spend $60+

Ireland spend €35+

All other countries - no free shipping available

Where do you ship from?

We work with printing facilities in the UK, USA, EU and Australia. If you reside in one of these countries, your order will be printed and shipped in your country, meaning no import charges.

Delivery Estimate

Unframed art takes 5-10 days to arrive for UK, EU, USA, Ireland and Australian customers. This is on Standard, Express and Overnight shipping options only, not Budget. Budget can sometimes take up to 30 business days to arrive.

OVERNIGHT SHIPPING OPTION: your order will still take 2-3 days in production, shipping will THEN be overnight AFTER the production process. We do not recommend this option.

For countries not listed above, please visit our shipping page below and select "REST OF WORLD" for full details.

Please visit our shipping page, here, for more information

Pretty in Print Art - Refund and Cancellation Policy

Effective Date: June 19, 2026

As returns are not free, and are the responsibility of the customer, we recommend reading the policy below in full. The policy below outlines what happens if your return is damaged in transit - it explains that you will not be refunded and that you will need to claim compensation from the courier you used.

How to Initiate a Return

Please do not ship items back to us without receiving formal authorisation first, as unrecorded packages cannot be tracked or processed.

Read the returns policy below and understand that returns are the sole responsibility of the customer, returns are not free and must be returned to our UK studio. Understand that it is the customers responsibility to return items in a sellable condition - failure to do so will result in ZERO refund being given. Understand that you will need to claim compensation from the courier you used.
Navigate to the customer account login page on our website and sign in.
Locate the specific order number and click Request Return or Withdraw from Contract.
Select the eligible items you wish to return and submit the request.
Our team will manually review your request within 24 to 48 business hours. Once authorised, you will receive an email containing our secure United Kingdom studio return address and specific shipping documentation instructions.

Global Return Policy Overview

We want you to love your art. If you change your mind or are not completely satisfied with your purchase, we accept return requests for standard catalogue items within 14 days from the date of delivery. To be eligible for a return, your item must be completely unused, unaltered, and in the exact same pristine condition that you received it.

Key Global Requirements:

Customer-Funded Shipping: All return shipping costs are entirely the responsibility of the customer. Pre-paid return labels are not provided by Pretty in Print Art under any circumstances.
Mandatory Tracking: Your return must be sent via a reputable carrier using a fully tracked and signed-for international service. You must provide the carrier name and tracking number to us as soon as the package is dispatched. We recommend inuring your order for the retail value you paid, so that you are covered for compensation, should it be damaged by the courier in transit.

Bespoke and Custom-Designed Orders

While standard catalog combinations are eligible for our tracked return process, any order where you dynamically build or customise your own artwork presentation is classified as a bespoke, custom-made product under distance selling regulations.

What Counts as a Custom Order: If you use our website options to individually select and dictate your own specific combination of artwork print, frame moulding style, frame colour, and/or custom window mount and mat board dimensions, this item is built uniquely to your specifications.
Strictly Non-Refundable: Because these pieces are individually made to order based on your exact aesthetic choices, they cannot be easily resold to the general public. Once production has commenced on a custom-designed frame, print, or mount combination, the order becomes entirely non-refundable and cannot be cancelled, edited, or returned for a change of mind.
Faults or Damage: This policy does not affect your statutory rights if your custom order arrives with a manufacturing defect or transit damage. In the rare event that your custom piece arrives faulty, please contact our team within 48 hours of delivery with photographic evidence, and we will immediately organize a replacement or repair for you.

Large Orders, Business Purchases, and Photoshoots

We strictly monitor return patterns to protect our small, independent production studio. Please note that our return policies are designed for standard, domestic retail consumers.

Photoshoots and Prop Usage: Under distance selling regulations, items returned for a change of mind must be in pristine, resalable condition. If items have been temporarily used as props for commercial, editorial, or social media photoshoots, this goes beyond a reasonable inspection of goods. If items arrive back at our studio showing signs of handling, staging, or use, we reserve the right to deduct up to 100% of the refund value due to diminished value.
Business-to-Business (B2B) Purchases: Statutory 14-day cancellation and return rights apply exclusively to individual consumers. If an order is placed on behalf of a limited company, interior design agency, photography studio, or corporate entity, the purchase is final and is not eligible for a change-of-mind return.
Bulk Order Restocking Fee: To protect our workshop team from the intensive material costs of building multi-item orders, any domestic consumer order consisting of 4 or more framed items will be subject to a strict 20 per cent restocking fee if returned. This fee will be deducted directly from your final store credit or refund amount. All other standard return shipping and tracking rules apply.

Fragile Goods Warning and Transit Risk

Because our products, especially our framed art collections, contain delicate components, specialised glass glazing, and delicate wooden frame mouldings, they are highly susceptible to damage if handled incorrectly during transit.

Please note the following criteria for returning packages:

If the return arrives in pristine, resalable condition and in its original packaging: Your full product refund or store credit will be approved.
If the return arrives damaged, bent, torn, or with shattered glass: A refund is strictly denied and your return amount will be set to zero. In this scenario, you will need to file a compensation claim directly with your chosen courier service.

You legally remain entirely responsible for the condition and safety of the artwork until it physically arrives and clears inspection at our United Kingdom studio. Items must be securely packed in their original, protective packaging (add more if you need to). If an item arrives damaged due to poor packaging or courier mishandling, no refund or credit will be issued. We strongly advise purchasing additional transit insurance equal to the retail value of the artwork when booking your return courier.

Special Notice for European Union Customers (EU ONLY)

In accordance with EU Directive 2023/2673 and distance selling laws, buyers residing within the European Union have a statutory 14-day right of withdrawal (cooling-off period) on standard catalogue purchases.

EU Compliance Rules:

Cash Refunds: Approved EU returns will be fully refunded directly to the original payment method used at checkout (Credit Card, Debit Card, or PayPal) rather than store credit.
Bespoke and Custom Exemptions: Please note that per Article 16(c) of the EU Consumer Rights Directive, our 100% custom-personalised products (where a customer dictates a completely unique product, ie; ordered an empty frame and dictate which piece of art to frame) are strictly exempt from the right of withdrawal once production has commenced.
Withholding Funds: Per EU regulation, we reserve the right to withhold your refund payment until we have physically received, opened, and structurally inspected the returned items, or until you have supplied definitive legal proof of tracked delivery to our correct UK studio address.

Immediate Production and Cancellation Rules

To ensure lightning-fast global shipping times and prevent import taxes for international buyers, our order fulfilment pipeline is highly automated. Once your order has been placed, it cannot be cancelled or amended, it will go into production, ship out to you, and you will have to return it, as per this policy.

E-Gift Cards Policy

Digital e-gift cards purchased directly from our store carry a 14-day cancellation window from the date of purchase, subject to the following strict conditions:

The digital balance must remain completely unused and at 100% face value. The moment a gift card is redeemed, either in full or in part, it legally becomes entirely non-refundable.
Refund requests can only be initiated by the original purchaser, and funds will strictly be returned to the original payment card used at checkout. Gift card recipients cannot redeem or exchange gift balances for cash.